"Monetizing CX with Digital Customer Experiences in Manufacturing”

CDOs, CMOs, Director of CX

This exclusive event gathers 12-15 Chief Digital & Marketing Officers to share insights on Leveraging Digital CX for Revenue Growth in Manufacturing.

Key Themes:

  • Use of AI agents for personalized customer interactions.
  • Implementing Customer Data Platforms (CDPs) for actionable insights.
  • Building seamless omni-channel CX strategies for B2B and B2C contexts.

You will learn:

  • Industry Use Cases
  • Case Studies of Successful Implementations
  • Networking

Agenda for the Event

Time(IST) Topic
4:00 PM – 4:15 PM Welcome Tea & Registration
Kick off the evening with a warm welcome, informal networking, and introductions over tea.
4:15 PM – 4:30 PM Keynote: Monetizing CX in Manufacturing
  • The evolving role of CX – AI Agents, CDPs and Omnichannel CX
  • How digital experiences drive customer loyalty and retention
  • Unlocking data into revenue with CX
4:30 PM – 5:30 PM Roundtable Discussion: Unlocking revenue with AI Agents
Format: Discussing successful implementations and potential use cases:
  • AI in aftermarket services: Proactive service reminders & predictive maintenance alerts.
  • AI-driven customer segmentation for targeted product recommendations.
  • Unifying online and offline experiences in auto dealerships and B2B manufacturing sales.
  • AI voice agents & hyper-personalization for dealers, distributors, and direct customers.
5:30 PM – 6:00 PM Fireside Chat: Personalized CX with Customer Data Platforms (CDPs)
Format: Casual Q&A around below use cases:
  • How CDPs unify fragmented customer data for actionable insights
  • Personalizing B2B engagement at scale for industrial equipment buyers.
  • How CDPs enable seamless customer experiences & targeted recommendations across website, mobile apps, dealerships, and call centres.
  • Metrics that matter: Customer lifetime value (CLV), lead-to-sale conversion rates, and retention rates.
6:00 PM – 6:15 PM High Tea & Networking Break
Take a moment to connect with fellow CXOs over refreshments.
6:15 PM – 7:15 PM Panel Discussion: Building Seamless Omnichannel CX in Manufacturing
  • Breaking silos between sales, service, and distribution for a unified CX
  • Best practices for integrating digital and physical customer touchpoints
  • Case studies: How leading manufacturers are transforming CX for monetization
7:15 PM – 7:30 PM Closing Remarks & Key Takeaways
  • Key lessons from the discussions
  • Actionable strategies to implement in your organization
  • The road ahead for AI, data, and omnichannel CX in manufacturing
7:30 PM - 8:00 PM Cocktails & Conversations
Unwind over cocktails and deepen industry connections in a relaxed setting.
8 PM Onwards Exclusive CXO Dinner
Enjoy a premium dining experience while exchanging insights and forging strategic connections.

Venue

Hilton Bangalore Embassy GolfLinks

off Intermediate Ring Road, Embassy Golf Links Business Park, Challaghatta, Bengaluru, Karnataka 560071

Registration Form